Mitel’s Contact Center solutions are designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them, while giving your agents and supervisors the tools and mobility they need to manage your omnichannel opportunities from anywhere.

For businesses that need to record voice transactions, service calls and other conversations, there’s a solution… CTS offers voice documentation capabilities integrated with your phone system or service.

In addition to enabling meetings from your mobile device or laptop, CTS supports complete room systems – from equipment to apps – we can enable everything you need for your conference room or classroom.

Mitel’s Mass Notification capability enables faster delivery and acknowledgment of vital updates – from crisis communications to routine day-to-day activities such as employee communications and announcements, Mitel Mass Notification enables your staff to easily and quickly send multi-modal messages in real-time.

CTS offers TSG-6 certified phones that comply with the DCID directive on secure communications. The secure devices support SCIFs and Joint Air Force, Army, Navy (JAFAN) directives for Special Access Program Facilities (SAPF). A range of on-hook, secure phones are available.

Whether you need to cover a factory floor, a large warehouse, a suite of offices or a small retail space, we have overhead paging solutions to meet your requirements.