Safeguarding Your Business… 5 Reasons to Record Your Phone Calls
Posted on Jun 22, 2022 in Jeff Nolte's Blog

Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations. Recorded conversations help businesses support dispute resolution, litigation defense, and quality control in customer service and call center operations. 

Video: Powering Better Contact Center Connections
Posted on Jun 15, 2022 in Jeff Nolte's Blog

Major shifts in customer expectations have brought new challenges to the way your business delivers its Customer Experience. From small, simple call centers to the largest, most sophisticated contact centers, CTS offers Mitel services that are flexible enough to tackle any customer engagement challenge and grow with you as your customer sales, service and support […]

9 Best Practices to Prevent/Minimize a Security Breach
Posted on Jun 8, 2022 in Jeff Nolte's Blog

Many of the cybersecurity vulnerabilities that come with a hybrid workforce can be minimized with clear-cut policies, training, and IT support. These 9 best practices can prevent or at least minimize the threat of being exposed to a security breach.

Keep Your Teams Connected with CTS, Your Local Voice & IT Experts
Posted on Jun 1, 2022 in Jeff Nolte's Blog

It’s not easy in these challenging times to keep your current Voice & IT systems running – let alone add new technology for more flexibility and mobility as you support your hybrid work arrangements. To keep your business moving forward, you’ll need easy-to-use collaboration tools – delivered on a reliable, secure Unified Communications platform. Getting […]

Unraveling the Tangled Mess in your Server Room or Cable Closet?
Posted on May 25, 2022 in Jeff Nolte's Blog

When not closely managed, cables can get out of control fast. Without rigid discipline, what may have started out tightly organized can quickly resemble vines taking over an ancient city.

How to Stop Bad Customer Experiences from Hurting Your Good Customers
Posted on May 18, 2022 in Jeff Nolte's Blog

It happens… We make an online purchase and, rather than receiving an automatic confirmation, we get a notice that our order has been placed on hold. Suddenly, confidence turns to confusion. Unfortunately, this is where some companies trip up. They make it difficult for otherwise good customers to re-place their order, and the experience goes […]

Dial 988 Update… National Suicide Prevention Lifeline & Veterans Crisis Line
Posted on May 11, 2022 in Jeff Nolte's Blog

Please Share this Life-saving Information… Starting on July 16, 2022, dialing 988 will route callers to the National Suicide Prevention Lifeline. The current Lifeline phone number (1-800-273-8255) will always remain available to people in emotional distress or suicidal crisis, even after 988 is launched. Online chats providing support are also available.

Strengthen the 5 Habits of Successful Teams with Better Technology
Posted on May 4, 2022 in Jeff Nolte's Blog

Successful teams share common behaviors. Here are 5 team habits you can empower with technology to help your people collaborate, share ideas, and get more done in their workday…

eBook: Going Digital for Business Continuity
Posted on Apr 27, 2022 in Jeff Nolte's Blog

The impact of the pandemic on global businesses forced a critical need for up-to-date communication technology. Many enterprises are still searching for innovative ways to exploit technology that will help their operations to get “back to normal.” Mitel’s eBook “Going Digital for Business Continuity” analyzes how organizations must rethink customer interaction and strengthen remote collaboration in […]

FCC Announces Q2 Contribution Factor for Universal Service Fund
Posted on Apr 20, 2022 in Jeff Nolte's Blog

Universal service is the principle that all Americans should have access to communications services. Universal service is also the name of a fund and the category of FCC programs and policies to implement this principle and related programs, which include:

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